Sr. Executive/Executive, Customer Care (Persona)

Persona Beauty Care Ltd. (Employer), Vacancy: N/A, Location: Dhaka, Salary: Tk. 15000 – 18000 (Monthly), Experience: 2 to 4 years

Requirements :

Education : Graduation or Masters in any discipline from any reputed university, MBA or English Medium background is preferred, Experience : 2 to 4 years, Freshers are also encouraged to apply.

Additional Requirements :

1. Fresher’s & experienced both are encouraged to apply
2. For experience : minimum 2 – 4 years
3. Call Center, Event Management, Face to face sales & Marketing
4. Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
5. Good listening skill: Must have abilities to understand others’ tone quite quickly
6. Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
7. Must have advanced situational judgment –ability to know what is needed to satisfy the customers
8. Technical competencies: basic computer skill-MS-Office, good typing skill.
9. Flexibility: One should have willingness to work both shifts and on public holidays

Responsibilities & Context : Branch: Gulshan -1, Gulshan-2, Banani, Kakrail and Shantinagar, JOB NATURE: Full-Time (Shifting & Roster), Shift – Morning 10 am to 6 pm and Evening: 12.30pm to 8 pm)

JOB RESPONSIBLITIES:

Manage operations to ensure smooth and efficient functioning. Identify customer needs, clarify information and provide solutions. Build and maintain professional relationship with customer. Ensure the optimum level of Customer Satisfaction through the team. Resolve customer queries quickly and efficiently. Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction. Refer unresolved customer grievances to designated persons for further investigation (For different case). Report day-to-day activities to the Branch I/C.

Compensation & Other Benefits : Remuneration : Attractive. Complementary Service : Grooming Package fixed. Festival Bonus : 1 month full salary for two Festival (confirmed employee). Incentive : Target and result Oriented. Employment Status : Full Time, Job Location : Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)

Source : Online Job Posting.